Privacy Policy

At Dunkel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when visiting our website or making a purchase.

Information We Collect

We may collect the following types of information:

Personal information such as your name, email address, phone number, billing address, and shipping address.
Payment information required to process your orders. Payment details are processed securely by our payment providers, and Dunkel does not store complete payment card information.
Order history and transaction details.
Technical information such as IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Provide customer support.
Communicate updates regarding your purchases.
Improve our website, products, and services.
Prevent fraud and maintain the security of our platform.
Comply with legal and regulatory obligations.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only when necessary with trusted third parties, including:

Payment processors
Shipping carriers
Technology and hosting providers
Legal authorities when required by applicable law

These partners are authorized to use your information only for the services they provide on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of data transmission or electronic storage is completely secure, we strive to use commercially acceptable measures to protect your information.

Your Rights

Depending on your location and applicable laws, you may have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate information.
Request deletion of your personal data.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact our customer support team.

Third-Party Services

Our website may contain links to third-party websites or services. Dunkel is not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: suporte@dunkelcompany.com

Phone/WhatsApp: +55 (12) 99626-3044

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Brasília Time)