Terms and Conditions

Exchange & Cancellation Policy

Dunkel offers its customers the right to request an exchange or cancellation under the following conditions:

Exchanges

Customers may request an exchange within 7 calendar days of receiving their order, provided that the item:

• Is unused and shows no signs of wear

• Has all original tags attached

• Is returned in its original packaging

Please note that customized or made-to-order products may not be eligible for exchange.

Cancellations

Orders may be canceled before they have been shipped. Once an order has been dispatched, cancellation requests must follow our return policy.

If a product has a manufacturing defect, customers should contact our support team for assistance and instructions on the appropriate resolution process.

Dunkel reserves the right to refuse any exchange or cancellation request that does not comply with the conditions outlined in this policy.

 

Refund Policy

Dunkel processes refunds after the returned products have been received and inspected.

Once the return has been approved, the refund may be issued through one of the following methods:

• Refund to the original credit card

• Bank transfer

• Store credit

Processing times may vary depending on the payment provider or financial institution involved.

A refund may be denied if the returned product shows signs of improper use, customer-caused damage, or is missing any of the original items included with the order.

Shipping costs are non-refundable, except in cases of operational errors or verified manufacturing defects.

 

Customer Support — Dunkel

Email: suporte@dunkelcompany.com
Phone/WhatsApp: +55 (12) 99626-3044

Business Hours:
Monday to Friday — 9:00 AM to 6:00 PM (Brasília Time)

Our support team is available to assist you with questions regarding orders, exchanges, payments, shipping, and any other inquiries related to your purchase.